Privacy policy

Last Update: 05/2/26

Lucid Flavor 火炎 manages this store and this website, including all data, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the "Services"). Lucid Flavor 火炎 uses technology powered by Shopify to deliver the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described here.

Personal Information We Collect or Process

When we use the term "personal information," we refer to any data that identifies you or can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified data that cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, where you live, and what is permitted or required under applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card numbers, debit card numbers, financial account details, payment card information, transaction details, payment method, payment confirmation, and other payment-related information.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Communications with us including information you provide when contacting us, such as when submitting a customer support request.
Device information including details about your device, browser, network connection, IP address, and other unique identifiers.
Usage information including information about how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, such as when you create an account, visit or use the Services, communicate with us, or otherwise provide your information.
Automatically through the Services, including information from your device when you use our products or services or visit our websites, as well as through cookies and similar technologies.
From our service providers, such as when we engage them to enable certain technologies or when they collect or process your information on our behalf.
From partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

To provide, personalize, and improve the Services. This includes fulfilling contracts, processing payments, managing orders, remembering your preferences, sending account notifications, handling purchases, returns, and exchanges, managing your account, arranging shipping, enabling reviews, and delivering a personalized shopping experience, such as product recommendations.

Marketing and advertising. This includes sending promotional communications by email, text message, or mail, and displaying ads related to products or services on our Services or other websites based on your activity.

Security and fraud prevention. This includes authenticating accounts, ensuring secure transactions, detecting and preventing fraudulent or malicious activity, and protecting public safety. You are responsible for maintaining the confidentiality of your login credentials.

Communicating with you. This includes customer support, responding to inquiries, and maintaining our relationship with you.

Legal purposes. This includes complying with applicable laws, responding to legal processes, enforcing our terms, and protecting our rights and users.

How We Disclose Personal Information

We may disclose your personal information in certain circumstances, including:

With Shopify, vendors, and third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.
With business and marketing partners to provide services and show you advertisements, including personalized ads based on your online activity.
When you direct, request, or consent to disclosure, such as shipping products or using social media integrations.
With affiliates within our corporate group.
In connection with business transactions, legal compliance, or to enforce policies and protect rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access and use of the Services to provide and improve them. Information you submit may be shared with Shopify and third parties, possibly in other countries. Shopify may also use your data to provide advanced features and improvements. In such cases, Shopify is responsible for processing your personal information for those purposes. For more details, please review Shopify's Privacy Policy.

Third Party Websites and Links

The Services may include links to third party websites or platforms. We are not responsible for their privacy or security practices. Information shared in public or semi public spaces may be visible to others without restriction.

Children's Data

The Services are not intended for minors, and we do not knowingly collect personal information from children as defined by applicable law. If you believe a minor has provided us with personal information, please contact us to request deletion.

Security and Data Retention

No system is completely secure, and we cannot guarantee absolute security. The retention period for personal information depends on factors such as legal obligations and service requirements.

Your Rights and Choices

Depending on your location, you may have rights such as:

Access to your personal information
Deletion of your data
Correction of inaccurate data
Data portability
Opt out of data sale or targeted advertising

You may also manage communication preferences and unsubscribe from promotional emails at any time.

Complaints

If you have concerns about how we handle your data, you may contact us. You may also have the right to file a complaint with your local data protection authority.

International Transfers

Your information may be transferred and processed outside your country. When transferring data from the EEA or UK, we use approved mechanisms such as Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this website with a revised "Last updated" date.

Contact

If you have questions or wish to exercise your rights, you may contact us:

Phone: +1 5513843307
Email: lucidflavorhelp@outlook.com